Terms of Use

1. About these Terms

These Terms of Use ("Terms") govern your use of the Pionare mobile application, of the website at pionare.app, and of any related services (together, the "Services"). The Services are operated by TECHNOGRADE YAZILIM TEKNOLOJİ VE TİCARET LİMİTED ŞİRKETİ, a company registered in Türkiye, with its registered office at Merkez Mah., Feriköy Fırın Sok. No: 69/2, Şişli, İstanbul, Türkiye ("Company", "we", "us", "our").

By downloading, accessing or using the Services, you ("you") agree to these Terms and to our Privacy Policy, which forms part of them. If you do not agree to these Terms, do not use the Services.

The Pionare app (the "App") is offered only for Apple iOS devices, through the Apple App Store. The website carries information about Pionare, these legal pages, and a sign-in page that uses the same accounts as the App. Everything you can create with Pionare, you create in the App; the website does not generate images or videos.

These Terms were last updated on 6 October 2026 and replace every earlier version.

2. Eligibility

You must be 13 years of age or older to use the Services. By using them you confirm that you are 13 or over. We do not verify your age — we do not ask for a date of birth, we do not show an age-confirmation step, and we hold no age record, so this is a promise you give us rather than something we check. There is no longer a moment at which you create an account and agree to anything: the App makes one for you (Section 4), so the promise attaches to your use of the Services rather than to a step you take. If we learn that an account belongs to someone under 13, we will close it.

You must also have the legal capacity to enter into these Terms, and you must not be barred from using the Services under the laws of your country.

3. What Pionare does

Pionare creates images and short videos using third-party artificial-intelligence models. There are four ways to use it:

• Apply a style. You choose a category and a visual style from a catalogue we curate, and the App applies it to a photo you provide.
• Write your own description. You describe what you want and the App creates it from your description alone — no photo is uploaded on this path. If you are unsure how to phrase it, the App can expand or rewrite your description before generating.
• Create a video from a photo. You provide a photo, and the App produces a short video from it. Video is generated from a photo only — the App does not accept video files as input.
• Build a personal profile. You create a profile from photos of yourself, and we generate a banner and an avatar from those photos for use inside the App. Today a profile does not change the images you generate — see Section 12.

Images and videos produced by the Services are referred to in these Terms as "Generated Content".

To produce Generated Content, we upload your photo to our own file storage and then hand its web address, your description and the settings of the style you chose to Replicate, Inc. (United States), which runs the model. The models we currently use are operated by their publishers — OpenAI, Google, ByteDance and xAI — and where Replicate serves a model on the publisher's behalf it passes your photo to that publisher as its sub-processor. So the company you send a photo to is Replicate, and the company whose model looks at it may be one of those four.

Separately, we use OpenAI, L.L.C. (United States) directly on two paths. The "Rewrite with AI" button sends the text of your description only — no photo is attached. And where the optional gender-detection step on a personal profile is configured to use an OpenAI vision model, the addresses of that profile's photos are sent to it to infer the gender label stored on the profile; where that step is configured to use a Replicate-hosted model instead, OpenAI is not involved in it. The profile banner and avatar themselves are generated through Replicate.

We do not send an AI provider your email address, your name, your device identifier or your advertising identifier. The link we give the provider does contain the internal account number we file your files under, so the request is pseudonymous rather than anonymous: a provider could tell that two photos came from the same account, though it has no way to turn that number into a person. We are changing the way those links are built. We would rather tell you this than write "nothing that names you".

We may add, replace or use additional or alternative providers, in Türkiye or abroad. When we do, we will update the provider list in our Privacy Policy and on our Licences page. How this data is handled is described in the Privacy Policy.

AI output is produced automatically. It may be inaccurate, unexpected, unflattering or unsuitable for a particular purpose, and it may not resemble you. Our providers apply their own content restrictions and may refuse to produce certain material. The Services are provided for creative and entertainment purposes.

Video takes longer than images. Video generation is a heavier operation and can take considerably longer than an image. We do not promise any particular generation time.

4. Your account

You do not need to sign in. When you first open the App it creates an account for that iPhone and signs you straight in to it, before asking you for anything. We call it a guest account: it has no email address, no name and no password. Everything you make belongs to it, and so does anything you buy. You can save it at any time in Settings — with Sign in with Apple, with Sign in with Google, or with an email address and a password — and everything already on it stays where it is. Signing in to a Pionare account you already have is done in the same place, and what happens to the guest account then is set out below. All of these identities are held for us by Google Firebase Authentication, including the anonymous one behind a guest account; where you use an email address and a password, the password is set and stored by Firebase and never reaches our servers. The website is different: it has no guest mode, and those three sign-in routes are the only way in there.

What a guest account cannot do. We would rather you knew this before you rely on one:

• It lives on that iPhone and nowhere else. What identifies a guest account is a secret key the App stores in your iPhone's keychain, marked so that it never leaves the device: it is not in iCloud, and it is not in an encrypted backup. Lose the phone, erase it, or restore it onto a new one, and that key is gone — and with it the account, its credits, its subscription and everything it made. We cannot recover it for you. Deleting the App does not remove the key, so reinstalling returns you to the same account.
• There is no signing out. A guest account has nothing to sign back in with, so the App does not offer it. Saving the account, or signing in to another one, is how you leave it.
• Deleting it is immediate and final. There is no 30-day window — see "Deleting a guest account" below.
• Free credits are moving to saved accounts. Section 5 sets out where that stands today.

• Accurate information. Once you have saved your account, the email address on it must be one you control. If it changes, update it, or you may lose access to your account and to everything associated with it.
• One account per person. The guest account the App makes for your iPhone and the account you save it into are one account, not two. Beyond that you may not create multiple accounts, and you may not create accounts in an automated way.
• Your account is yours alone. Do not share your sign-in details, and do not sell, transfer or lend your account. You are responsible for activity that takes place under your account. Tell us at [email protected] if you believe someone else has accessed it.
• Password security. If you sign in with an email address and password, choose a password you do not use elsewhere.
• Shared computers. Signing in on the website keeps your session in that browser until you sign out. On a shared or public computer, sign out when you are finished.

What is tied to your account, and what is not. This matters, so read it before you buy anything:

Saving your account, and signing in to one you already have. Both are done in Settings, and they are not the same thing.

• Saving a guest account. You sign in with Apple, with Google, or with an email address no Pionare account is using yet. Nothing moves, because nothing changes hands: the guest account simply becomes your account, with the same creations, personal profiles, credits and subscription on it. The device key is discarded at that point, because the account no longer needs it.
• Signing in to a Pionare account you already have. That is a different account, so the App first shows you what the guest account holds and asks you to confirm. If you agree, what the guest paid for is moved onto the account you signed in to: its subscriptions, its credit packs and the credits that came with them, together with your creations, your personal profiles, the reports you filed and the consents you gave, which keep their original dates so you are not asked for them again. Free, gift and compensation credits do not move — they stay on the guest account, as does its usage history. Anything a different person paid for goes back to them. The move is automatic; you do not have to ask us for it.
• The guest account is not deleted by any of this. It stays on the iPhone, and signing out of the account you moved to brings you back to it, with whatever stayed behind.
• There is a limit. One account may absorb only a small number of guest accounts in any 30-day period — five at the time of writing. Beyond that, the next move is held for us to look at before it runs. The limit exists to stop one account collecting purchases from many phones, and we may change it.
• One exception. If the account you are signing in to is held with an email address that has never been verified, it cannot receive purchases. Nothing is moved, and the App tells you that what you bought stays on the guest account.

Deleting a saved account. You can delete your account at any time from inside the App, in Settings. When you do:

• Your account is deactivated straight away: every session is revoked on every device and normal sign-in is refused. A request already in flight may keep working for a few minutes.
• Deletion is reversible for about 30 days — the App shows you the exact date. Signing in again during that window is how you restore it: the App offers to bring the account back, and your credit balance, subscription and content come back with it.
• When that window ends, erasure runs and is irreversible. Any remaining credit balance and any remaining subscription credits then stop being usable: they are not refunded, not transferred, and not available to a new account you create later. The underlying purchase and credit records are kept as accounting data, as our Privacy Policy explains.
• Your account data, your profiles and your Generated Content are erased as described in our Privacy Policy. Some records outlive the account, and the Privacy Policy lists them. Two matter here: the photos you originally uploaded, for the reason explained in Section 11, and our purchase, credit and subscription records, which we keep as accounting data.
• Deleting your account does not cancel your subscription. A subscription bought in the App is billed by Apple and must be cancelled in Settings → your name → Subscriptions on your device. If you delete your account without cancelling, Apple will continue to charge you.

Deleting a guest account. A guest account has its own control in Settings — Delete my data — and it behaves differently from the one above, because it has to: a guest account has no sign-in to come back through, so there is nothing a grace period could protect.

• It happens at once and cannot be undone. There is no 30-day window and no way to restore the account. Before you confirm, the App shows you exactly what will go — how many creations and personal profiles, how many credits of every kind, whether a subscription is active, whether a purchase is still arriving, whether a generation is still running — and it asks a second time if you are about to lose credits you paid for.
• No credits are refunded. Purchased credits go with everything else, and they are not money we return.
• It does not cancel your subscription. A subscription bought in the App is billed by Apple and must be cancelled in Settings → your name → Subscriptions on your device. The App offers you that screen before you confirm; if you delete the account without cancelling, Apple will keep charging you.
• Saving instead. The same confirm offers to save the account rather than delete it. If what you want is to stop being a guest, that is the option to take.
• Afterwards the iPhone starts a new, empty guest account.

Deleting the App is not the same as deleting your account. Removing the App deletes nothing we hold on our servers, and on a guest account it does not even remove the key that identifies it — reinstalling returns you to the same account. If you want the account removed, use Delete Account, or Delete my data, in the App before deleting it.

5. Credits

Credits are the unit Pionare uses to meter generation. Creating Generated Content consumes credits from your balance. The amount a single generation requires depends on the model used, the output resolution, and the style or feature selected. Video consumes considerably more than an image. The cost is shown in the App before you generate.

Credits are charged only after a generation succeeds, once per generation. A generation that fails costs you nothing.

One exception: creating a personal profile is charged when you start it, because the work begins immediately. If it fails, or if you cancel or delete the profile before we have delivered it, we return those credits to your balance as a credit rather than as a payment refund. That return is made as a new grant, so the returned credits behave like purchased credits (see below). If the return cannot be completed straight away we retry it, and deleting the profile waits until it succeeds.

There are three kinds of credit in your balance, and they behave differently:

Order of use. When you generate, credits closest to expiry are spent first, and credits that never expire are spent last. While the packs we sell carry no expiry, that means your free and subscription credits are used before the credits you bought.

The size and the cadence of the free and subscription allowances are set by us and may change — see Section 8.

6. Pionare Premium

Pionare Premium (shown in the App simply as Premium) is an auto-renewing subscription, offered as weekly, monthly and yearly plans. The price, the billing period and the renewal terms of each plan are shown on the purchase screen in the App before you buy.

While your subscription is active you receive the subscription allowance described in Section 5 for each seven-day period, counted from the date your subscription started rather than from a calendar week. The seven-day cycle is independent of your billing period: if you subscribe monthly or yearly, you are billed monthly or yearly, but the allowance is issued every seven days and each issue expires at the end of its period.

Introductory offers and free trials. Where an introductory offer or a free trial is available for a plan, its length, its price and its terms are shown on the purchase screen before you buy, and it is governed by Apple's rules for introductory offers. If a trial is not cancelled before it ends, the subscription begins and you are charged. If you buy a subscription during a trial, any unused portion of the trial is forfeited. Offers may change and may not be available to a user who has already received one.

Billing, renewal and cancellation. Purchases made in the App are processed by Apple through your Apple Account and are subject to the Apple Media Services Terms and Conditions. Your subscription renews automatically for the same period at the then-current price unless you cancel at least 24 hours before the end of the current period. Your Apple Account is charged for renewal within 24 hours before the end of the current period. You can manage or cancel a subscription at any time in Settings → your name → Subscriptions on your device.

Cancelling stops future renewals; it does not refund the period you are already in. You keep Premium, and keep receiving the weekly allowance, until the end of the period you have paid for. When the subscription actually ends, Premium access stops and any remaining subscription credits lapse. Purchased credits remain in your balance.

If a renewal payment fails. Stores retry a failed renewal for a short period. While they do, we may keep your access and your allowance running, and we may suspend both if the payment ultimately fails. The App shows a notice when the store reports a billing problem.

7. Credit packs, purchase channels and restoring purchases

We offer one-time credit packs of 250, 600, 1,400 and 4,000 credits. Credit packs are consumable in-app purchases.

• Credit packs are currently offered to users with an active Pionare Premium subscription, and to a user whose device subscription belongs to another Pionare account. We may change who is offered them.
• Purchased credits are governed by Section 5: the packs we currently sell carry no expiry date and are not affected by the seven-day cycle, and where a pack ever does carry an expiry, that expiry is shown when you buy it and in Settings.
• Purchased credits remain in your balance and can still be used if your subscription ends.
• Because your balance is held against your account, it is available when you sign in on another device. It is not recoverable once the deletion window in Section 4 has lapsed.

Apple is the seller for everything bought inside the App. Subscriptions and credit packs bought in the App are sold and billed by Apple through your Apple Account, under the Apple Media Services Terms and Conditions. We never see or receive your card details.

Buying on the website. The website does not sell anything today — there is no checkout, no pricing page and no payment provider active on it, so everything in these Terms about buying applies to purchases made in the App. If we open web purchasing, the checkout will be operated by Paddle as merchant of record: it would host the checkout, take the payment, collect any applicable sales tax or VAT, and apply its own buyer terms and refund policy to that transaction, and we would never see or receive your card details there either. Credits bought on the website would land in the same balance as credits bought in the App, and a subscription bought on either channel would make you Premium in the App — one account, one entitlement, one credit balance. A subscription billed through the website would not appear on Apple's subscription screen and could not be cancelled there; cancellation for that channel would be handled on the website, and you could always write to [email protected]. We will name the contracting Paddle entity, and update this section and our Privacy Policy, before any web purchase is possible.

Restore Purchases. Restore Purchases, in Settings, re-applies a subscription that the account you are signed in to owns; the result is decided by our servers, not by your device. It does not restore credits — credits are held on your account rather than on your device, so they are already there when you sign in. It cannot move a subscription or a credit balance from one Pionare account to another: the one move the App does make is the guest-account move described in Section 4, and Restore Purchases is not it.

8. Changes to credit costs, allowances, styles and features

We may change the amount any generation requires, and the size or cadence of the free and subscription allowances, at any time, upward or downward. Reasons include changes in the cost or availability of the third-party models we rely on, changes in output quality or resolution, and the prevention of abuse.

• We show the cost in the App before you generate. A change takes effect for generations started after it is made. The App works from its own cached copy of the catalogue, so if a change reaches us before it reaches your App the figure on screen can be out of date; the cost charged is the one in force on our servers when the generation starts.
• A change is never applied retroactively to generations already completed.
• A change never reduces a credit balance already granted to you or purchased by you.
• Where we increase costs materially, we will make reasonable efforts to notify you in the App in advance, so that you can use an existing balance first.

We may also add, modify, suspend or remove any category, style, model or feature at any time. We do not guarantee that any particular style, category or model will remain available, and content that has been removed may not be restored. Where a change materially reduces the service, we will make reasonable efforts to notify you in the App in advance.

9. Nature of credits, refunds and reversals

Credits are a limited licence to use the generation features of the Services. They are not money and have no monetary value. You may not transfer, sell, exchange or redeem them for cash, and you may not move them between accounts or between users — the single exception is the move the App itself makes when you sign in from an iPhone's guest account to a Pionare account you already have (Section 4). Beyond that we are under no obligation to move a purchase, a subscription or a balance from one account to another, though we may choose to reassign a purchase that was clearly linked to the wrong account.

Purchases made in the App are refunded by Apple under Apple's own policies, using Apple's "Report a Problem" process; we cannot issue or decline a refund on Apple's behalf. If web purchasing is ever opened, a refund for such a transaction would be handled by the merchant of record for that channel under its own refund policy. Nothing here affects a refund or remedy you are entitled to under mandatory consumer law.

Credits consumed by a completed generation are not returned if you are dissatisfied with the result, because the generation has already been performed. A generation that fails is not charged in the first place, with the single exception in Section 5: creating a personal profile is charged up front, and where it fails or is cancelled the credits are returned to your balance.

We may revoke credits that were granted by a payment which is later refunded, reversed, charged back or otherwise cancelled, and we may suspend an account that repeatedly does this.

Credits and subscription access are digital content that we deliver to your account immediately on purchase. To the extent permitted by applicable law, you ask us to begin performance at once and you acknowledge that your statutory right of withdrawal is lost once delivery has begun. This does not affect any right that cannot be waived under the mandatory consumer law that applies to you.

10. Promotional and compensation credits

We may grant free, promotional or compensation credits at our discretion — including after something fails on our side, such as a personal profile that could not be produced. These are a gift rather than a purchase and are not a refund of money: they are not refundable or exchangeable under any circumstances, and nothing in these Terms obliges us to grant them, or to continue or repeat any promotion.

Once granted, they sit in one of the balances described in Section 5 and follow that balance's rules. A gift-campaign grant is shown with your free credits and lapses on whatever date the campaign sets; a goodwill or compensation grant is added to your purchased balance and carries no expiry. We do not limit a grant to particular features or styles.

11. Photos and descriptions you provide

"Your Content" means the photos you submit and the descriptions you write.

Your responsibility. You are solely responsible for Your Content. You represent and warrant that you hold the rights to every photo you upload — that you own it or have all necessary rights, licences and permissions — and that it does not infringe any third party's rights, including intellectual property, privacy and personality or likeness rights. In particular, you must not upload a photo of another person without that person's consent, and you must never upload a photo of a child to create the content prohibited by Section 14.

Licence to us. You keep ownership of Your Content. You grant us and our AI processing providers a limited, worldwide, non-exclusive, royalty-free licence to transmit, host, store, process and modify Your Content in order to produce the Generated Content you request, to create and maintain a personal profile at your request, to keep your results available to you in the App, and to handle reports and safety matters as described in Section 14. This licence lasts while we hold Your Content for those purposes and ends when it is deleted, except where retention is required by law.

Where your files are kept, and for how long. Your uploads and your results are stored on our own storage with our hosting provider, not on your device, and they are kept until you delete them. Nothing is deleted automatically after any period. Three limitations deserve plain statement:

• The photo you upload is retained. Deleting a result deletes the result, and deleting your account erases your results, your profiles and your account data — but neither removes the original photo you uploaded for that generation. Nothing in our systems deletes that upload: we do not record its file name on the generation record, so no automatic deletion can reach it. It can still be found by hand, in the storage folder that belongs to your account, and we will do that on request — write to [email protected], as our Privacy Policy also offers. We treat the missing automatic deletion as a defect to be fixed; until it is, assume an uploaded photo stays on our storage, and do not upload a photo you would not want us to keep.
• Your files sit at hard-to-guess but unprotected web addresses. Every uploaded photo and every result is stored at a long address that includes a random part and is not protected by a password, a signature or an expiry, because that is how the AI provider fetches your photo in order to work on it. Anyone who has the address can open the file. The address also identifies the account folder the file sits in, so sharing one link discloses more than that single file — do not share a link to a file you want to keep private. We do not publish these addresses, and there is no directory or feed of other users' content in Pionare.
• Deleting a file is best-effort. When you delete a result, or a profile, we remove the record and ask our storage to remove the file. If storage refuses, the record is still removed — which can leave the file behind with nothing left to locate it by, the same situation as the uploaded input photo above.

We do not train AI models on your photos. No model is trained or fine-tuned on Your Content today. A fine-tuning capability exists in our systems, but the production configuration it needs is absent, no screen in the App offers it, and we will not enable it on your photos without telling you first and asking for your agreement. If we ever do enable it, the resulting weights would be a version of a model we own rather than a model of you that we hand to anyone, and we would say so here before it applied to a single photo of yours.

12. Personal profiles

A personal profile lets Pionare produce a banner and an avatar of you for use inside the App, without you providing photos each time.

• What a profile is. A profile is a record on our servers: a name and a gender you choose, plus the photos you provide (the App asks for up to eight). The photos are stored with our hosting provider and the record is stored in our database, both keyed to your account. A profile is not stored on your device.
• It follows your account, not your device. Your profiles are available on any device you sign in on, and they survive reinstalling the App, resetting your device or changing device. You may hold up to ten profiles.
• The photos are kept for the life of the profile. They are not discarded once the profile has been built: they are read again whenever we generate profile artwork for you. They are deleted when you delete the profile or your account.
• It costs credits. Creating a profile may consume credits from your balance; the amount is shown before you start, and it is charged when you start rather than when we deliver — see Section 5, which also explains what happens to those credits if the profile fails or you cancel it.
• What we do with them. When a profile is created, we send the addresses of its photos to Replicate to generate your banner and avatar. Where the optional gender-detection step is switched on, the same addresses also go to a vision model to infer the gender label stored on the profile; depending on which model is configured for that step, that model runs either at OpenAI or at Replicate. Both are third-party providers outside Türkiye — see Section 3 and our Privacy Policy.
• No model of you is trained today. No AI model is trained or fine-tuned on your profile photos, on the terms set out in Section 11. Today a profile has no effect on the images and videos you generate elsewhere in the App: it stores your photos and produces the banner and avatar.
• Only photos of yourself. You may only create a profile from photos of yourself. Creating a profile from photos of another person — including a public figure, an acquaintance, or anyone who has not agreed to it — is a breach of these Terms. Nothing in the App checks whose photos they are; this is entirely your responsibility.
• Consent. Before any photo leaves your device for the first time, the App asks you to accept an AI and data-use disclaimer on its own screen, separately from accepting these Terms and from creating your account. It is asked once per account and it covers profile creation as well as ordinary generation. It is a general disclaimer about AI processing of your photos: it does not mention faces, biometrics or personal profiles, and for most people it is accepted long before they create a profile. Section 5 of our Privacy Policy says plainly why we consider that insufficient for photographs of a face and what we are doing about it. Please read it before creating a profile. Note also that the disclaimer screen in the current build of the App contains two statements that are wrong — it names a provider we do not use, and it says photos and results are stored on your device rather than in your account. These Terms and the Privacy Policy are correct; the screen is being rewritten and re-shown to everyone in the next release.
• A profile is not editable in the App today. The App does not currently offer a way to rename a profile, change its gender or add photos after creation; if we add one, we will not need to change these Terms. Until then, delete the profile and create a new one — noting that creating one may cost credits again.
• Deleting a profile. You can delete a profile in the App, independently of your account. Deleting it removes the profile record, its photos and its generated banner and avatar from our servers, cancels any work still in progress, and returns credits for anything we did not deliver. If we still owe you credits for a profile we did not deliver, the deletion waits until that return succeeds — if the App asks you to try again in a moment, that is why. Removing each stored file is best-effort, as described in Section 11.
• We may block the profile feature, or refuse or remove a profile, where we reasonably believe it is being used in breach of this section.

13. Content you create

Subject to your compliance with these Terms, and to the extent permitted by applicable law and by our AI providers' terms, you own the Generated Content you create with the Services and may use it, including for commercial purposes.

You acknowledge that:

• AI models may produce outputs that are similar or identical to outputs produced for other users; we do not warrant that Generated Content is unique;
• the copyright status of AI-generated works differs between countries and may be limited or unavailable;
• output may be inaccurate, unexpected or a poor likeness, and a model may refuse a request that looks acceptable to you; and
• you are responsible for ensuring your use of Generated Content complies with applicable law.

How long we keep it. Your Generated Content stays in your account, on our servers, until you delete it or delete your account. There is no automatic deletion after any period, and no earlier version of these Terms that promised one applies any longer. We do not, however, guarantee that it will always be available: save anything you want to keep to your own device.

14. Acceptable use

You agree not to use the Services to upload, create or distribute content that:

• you do not hold the rights to. You must hold the rights to every photo you upload, and you must not upload a photo of another person without that person's consent;
• involves a minor inappropriately. Sexual content involving minors, and any content that sexualizes, endangers or exploits a child, is strictly prohibited and is reported where required by law. Do not upload a photo of a child in order to alter their appearance, their clothing or their body;
• is sexual, nude, intimate or otherwise objectionable, whether of yourself or of anyone else — including underwear, lingerie, swimwear-as-nudity, body alteration and sexualized imagery of any person, and including non-consensual intimate imagery and sexual deepfakes;
• impersonates anyone. Do not depict a real, identifiable person without their consent, do not present yourself as another person, and do not make a real person appear to say, do or be present at something that did not occur. This applies to video as much as to still images;
• imitates a third party's protected characters or style. Do not reproduce or imitate a protected character, a franchise, a trade mark, or the distinctive style of a named studio or living artist;
• is unlawful, defamatory, harassing, hateful, or incites violence or discrimination;
• infringes the intellectual property, privacy or other rights of any person;
• is deceptive or fraudulent, or is intended to mislead;
• contains malware, or attempts to disrupt, reverse engineer, or gain unauthorized access to the Services or their systems; or
• attempts to circumvent, defeat or manipulate the content filters applied to descriptions and to Generated Content, including by rephrasing a blocked request or by using the writing assistant to do so.

You also agree not to:

• create more than one account, create accounts in an automated way, or use multiple accounts to obtain free credits or generations repeatedly — which includes creating guest accounts by any means other than installing and opening the App, and copying, extracting or tampering with the key that identifies the guest account on your device;
• share, sell, rent or transfer your account or your credit balance;
• circumvent, manipulate or exploit the credit or allowance system, including by tampering with your device clock, intercepting or modifying network traffic, or using automated tools to obtain credits or generations you have not paid for; or
• violate the terms or acceptable-use policies of our AI providers, Replicate and OpenAI.

We do not pre-screen what you upload. When you pick photos on the App's photo-picker screen, the App runs a local check for a visible face and drops photos without one, so that you do not spend credits on a photo the feature cannot use. That check looks only for how many faces are present and roughly where they sit, runs entirely on your device, and is allowed to let a photo through if it cannot run. Some paths do not run it at all — including creating a personal profile. It is a convenience filter, not a moderation control, and it does not review what your photo depicts or who is in it. Our AI providers apply their own safety systems to what is submitted and to what is produced, and may refuse to generate certain material.

Reporting. You can report any Generated Content from the result screen in the App. Pionare has no public feed and no way to see another user's content, so the only content you can report is content you created yourself. (You can share your own results out of the App into other apps; what happens to a file after that is outside Pionare, and see Section 11 on sharing a file link.) A report goes to a person: we review reports manually and may remove content, disable a feature or act on an account. Filing a report does not remove anything automatically, and we do not commit to a response time.

We may, without notice, refuse or remove content, disable the profile feature, and suspend or terminate an account for any user who breaches this section, and we may report unlawful activity to the competent authorities. Where we suspend or terminate an account for a breach of this section, credits in your balance may be forfeited.

15. Our intellectual property

The Services themselves — including the software, design, branding, the "Pionare" name and logo, the website, and the styles, categories and preset content we author — are owned by the Company or its licensors and are protected by law. We grant you a limited, personal, non-transferable, non-exclusive, revocable licence to use the Services for your own lawful use in accordance with these Terms. You may not copy, modify, distribute, sell or lease any part of the Services, or reverse engineer them, except to the extent that applicable law expressly permits.

Open-source components included in the App are listed, with their licences, on our Licences page.

16. Third-party services

The Services rely on third parties. Your use of them may be subject to their own terms and privacy policies. We are not responsible for third-party services and do not control their acts or omissions. The current list is:

• Apple — the App Store, in-app purchases and Sign in with Apple, and the delivery of push notifications to your device;
• Google — Firebase Authentication, which holds the identity behind every Pionare account, including the anonymous identity behind a guest account, and, for email sign-in, the password; Sign in with Google; and Firebase Cloud Messaging, which carries push notifications;
• Replicate, Inc. — all image and video generation, and profile banner and avatar generation. Replicate runs models published by OpenAI, Google, ByteDance and xAI, and may pass your photo to the publisher of the model you are using as its sub-processor;
• OpenAI, L.L.C. — the model behind most photo effects, which we reach through Replicate rather than directly; the "Rewrite with AI" writing assistant (text only); and, where that step is configured to use an OpenAI model, the gender inference on profile photos;
• Adapty — presenting purchase screens and managing subscription state in the App;
• AppsFlyer — measuring which campaigns bring people to the App, started only after you sign in;
• DigitalOcean — hosting and file storage for our servers, in the European Union;
• Cloudflare — the edge network in front of our API and website, through which every request passes in transit.

When a generation finishes, we send you a notification through Apple's and Google's push services. That notification contains the web address of the finished image or video, so those services and our own notification component handle that address on the way to your device.

This list changes as the Services change. We have built, but not switched on, connections to two further generation providers — Higgsfield and fal.ai — and neither has ever received anything you uploaded or wrote. If we switch one on, or add any other company that would receive your photos or your text, we will add it to this list and to our Privacy Policy before it starts receiving anything.

17. Disclaimers

To the maximum extent permitted by applicable law, the Services and all Generated Content are provided "as is" and "as available", without warranties of any kind, whether express or implied, including implied warranties of merchantability, fitness for a particular purpose, non-infringement, accuracy or availability. We do not warrant that the Services will be uninterrupted, error-free or secure, that any output will meet your expectations, that a profile will produce a particular degree of likeness, or that a content filter will catch everything you would consider unwanted or allow everything you would consider acceptable.

Nothing in these Terms excludes or limits any warranty or right that cannot be excluded or limited under applicable mandatory consumer law.

18. Limitation of liability

To the maximum extent permitted by applicable law, the Company and its officers, employees and suppliers will not be liable for any indirect, incidental, special, consequential or punitive damages, or for any loss of profits, data, goodwill or other intangible losses, arising out of or relating to your use of, or inability to use, the Services.

To the extent permitted by law, the Company's total aggregate liability arising out of or relating to the Services or these Terms will not exceed the total amount you paid for the Services — through Apple, through the website, or otherwise — in the twelve (12) months preceding the event giving rise to the claim.

Nothing in these Terms limits liability that cannot be limited under applicable law, including liability for death or personal injury caused by negligence, for fraud or wilful misconduct, or any non-excludable statutory consumer rights.

19. Indemnity

To the extent permitted by law, you agree to indemnify and hold harmless the Company from any claims, damages, losses and expenses (including reasonable legal fees) arising from Your Content, your personal profiles, your use of the Services, or your breach of these Terms or of any third-party rights.

20. Suspension and termination

You may stop using the Services at any time — with Delete Account in the App if you have saved your account, or with Delete my data if you are still on a guest account — and you may cancel a subscription through Apple as described in Section 6. Deleting a saved account is reversible for about 30 days; deleting a guest account is not reversible at all. Both are described in Section 4.

We may suspend or terminate your account and your access, with or without notice, if you breach these Terms, if required by law, or if we discontinue the Services. Where the breach is serious — in particular a breach of Section 14 — we may do so immediately and permanently, and any remaining credit balance may be forfeited. If we discontinue the Services entirely, we will make reasonable efforts to give advance notice in the App.

Provisions that by their nature should survive termination — including ownership, the nature of credits, disclaimers, limitation of liability and indemnity — will survive. Our purchase, credit and subscription records are kept as accounting data after an account ends, as described in our Privacy Policy.

21. Changes to these Terms

We may update these Terms from time to time. If we make material changes, we will provide reasonable notice, for example in the App or by updating the "Last updated" date above, which currently reads 6 October 2026. Your continued use of the Services after changes take effect constitutes acceptance of the revised Terms.

22. Governing law and disputes

These Terms are governed by the laws of the Republic of Türkiye, without regard to conflict-of-laws rules. The courts and enforcement offices of Istanbul, Türkiye shall have jurisdiction over any dispute.

This does not affect mandatory consumer-protection law: if you are a consumer, you may also bring proceedings in the courts of your place of residence, or apply to a Turkish consumer arbitration committee (Tüketici Hakem Heyeti) where applicable. If you are a consumer in the European Union or elsewhere, you retain the protection of the mandatory provisions of the law of your country of residence.

23. Apple

These Terms are between you and the Company only, not with Apple. Apple is the seller of record for purchases made in the App, but Apple is not responsible for the App or its content. To the extent required by Apple:

• The licence granted to you is a non-transferable licence to use the App on any Apple-branded device that you own or control, as permitted by the Apple Media Services Terms.
• Apple has no obligation to provide maintenance or support for the App.
• If the App fails to conform to any applicable warranty, you may notify Apple, and Apple may refund the purchase price (if any). To the maximum extent permitted by law, Apple has no other warranty obligation with respect to the App.
• Apple is not responsible for addressing any claims relating to the App, including product-liability, legal or regulatory non-compliance, or consumer-protection claims.
• Apple is not responsible for the investigation, defence, settlement or discharge of any third-party intellectual-property infringement claim relating to the App.
• You represent that you are not located in a country subject to a U.S. Government embargo or designated a "terrorist supporting" country, and that you are not on any U.S. Government list of prohibited or restricted parties.
• Apple and its subsidiaries are third-party beneficiaries of these Terms and, upon your acceptance, will have the right to enforce them against you.

24. Contact